Your Questions

Omnivoltaic is always looking to team up with partners who have an interest and experience in the Solar and Renewable Industry. Our Sales and Marketing Department is working hard to support our distribution network partners. For more information, please send us an email to team_sales@omnivoltaic.com, and indicate your company name, country of operation and products of interest.

All Omnivoltaic products comply with the IEC standards, and certified specific products such as Solar Home Systems with VeraSol. These certifications satisfy most country’s importing requirements.

Yes, we also offer Original Design Manufacturer and Original Equipment Manufacturer services, also known as ODM and OEM respectively. Omnivoltaic is the only solar manufacturing company which can offer the services from design and scheming to manufacturing, as we have mastered the most advanced technology in the energy storage systems space. We offer these services on minimum order quantity basis.

Omnivoltaic has partnered with over 50 distributors across Africa and Asia. We have deployed a significant labour force in our Sales and Marketing Department, who are always working around the clock to manage your needs and demands. If you wish to become our distributor or buy directly from our distributors and partners, please send us an email to team_sales@omnivoltaic.com, for more information.

Lithium batteries offer advantages such as high energy density and longer lifespan but have disadvantages like potential fire hazards and costlier manufacturing compared to some other battery types.

Retaining some battery capacity is very essential in initiating the chemical reaction during charging. This means that a battery capacity must never be consumed to 100%. The depth to which a battery can be discharged depends on the chemistry in the battery. Most systems automatically shut off after attaining a battery capacity range of 5-15%.

For Omnivoltaic, all our battery systems are fitted with a Battery Management System, also BMS, which among other benefits, assists in retention by limiting the complete exhaustion of the battery capacity. This is very important for our distributors because it ensures the battery quality and shelf life is maintained.

The power of the inverter is expressed in kW while the storage capacity of the battery is expressed in kWh.

Our products are compatible with any available Pay-As-You-Go (PAYGo) service provider. Recently, we introduced a lean PAYGo platform for generating unlock codes, which connect to other PAYGo service providers’ platforms through an API.

Solar energy is generated when sunlight hits solar panels, which contain photovoltaic cells that convert sunlight into electricity. This electricity can be used to power homes, businesses, or stored in batteries for later use.

Where solar energy is the only energy that can be consumed in an area or home, we term that as off grid solar. Where solar energy is being used solely as a substitute to other energy sources such a grid-tied energy sources such as the ones provided by a country for its nationals, we term that as on grid solar. Example; an area that has no access whatsoever to the national grid and only uses solar energy, can be termed as off grid solar area. A home which is both connected to the national grid and uses solar energy to power its appliances is called an on grid solar home, however, a home whose entire unit is only powered by solar, is called an off grid solar home.

To begin with, solar is a renewable source of energy provided from the sun. Solar Energy is realized when solar panels are laid outside in the sunshine; keyword; sunshine not sunlight; and the energy generated can be used directly when the panels are connected to compatible appliances such as Solar Water Heaters, or stored in batteries to be used later. Example, all our Solar Lighting Systems and Solar Home Systems come with batteries that store solar energy generated from solar panels and can be used later when in darkness or insufficient sunshine.

You'll want to consider a few key factors:

• Voltage and Compatibility : Ensure that the solar panel voltage output matches the input requirements of your portable power station. They should be compatible in terms of voltage and connector types.
• Solar Panel Capacity : The wattage or capacity of the solar panel should be suitable for charging the power station efficiently. Check the power station's input wattage limits and choose a solar panel within that range.
• Charge Controller : Some portable power stations come with built-in charge controllers, while others require an external one. Make sure your setup includes the necessary charge controller to regulate the solar panel's output and prevent overcharging.
•   Cable Length and Connectors
•   Sunlight Exposure
• Panel Type : Decide between monocrystalline, polycrystalline, or thin-film solar panels based on your specific needs, such as efficiency, portability, and budget.
• Portable or Fixed : Determine if you need a portable solar panel that can be easily moved or a fixed installation for more permanent use.

Omnivoltaic is always keen when considering these factors, to enable end-users effectively match a portable power station with a solar panel for reliable and efficient off-grid power generation. For any queries on this, feel free to contact us.

"Battery lifecycles" refers to the number of charge and discharge cycles that a rechargeable battery can undergo before its capacity and performance significantly degrades. Each time a battery is fully charged then fully discharges is described as one battery cycle. The total number of cycles a battery can endure is an important factor in determining its overall lifespan and long-term usability.

If unused, power banks and power stations are typically capable of holding a full charge for 12-14 months. However, we highly recommend using and charging the battery every 3-4 months for a healthy lifespan and storing your power bank or power station plugged into the wall or solar panel if possible.

The maximum battery capacity allowed to be shipped normally by air is 100Wh. For any battery above 100Wh, under the discretion of the air freighter, requires the provision of the battery certificates such as Material Safety Data Sheet, commonly known as MSDS, which we can provide for all our ovCamp batteries

Omnivoltaic is capable of overseeing both sea and air shipments on behalf of our partners. Depending on the nature of goods and size of order, we always communicate and insist on the following;

1. It is safer and faster if sample orders are shipped through air.
2. Kits with battery systems beyond 100Wh cannot be shipped by air.
3. It's more convenient if sample orders are purchased from our affiliate offices near you like Kenya for Africa countries, Phillippines and China for Asia countries.
4. Depending on the importing country clearance regulations, it is important to follow-up with your freight forwarder on the mandatory importing documents and fees required.

OVES Warranty Policy is provided by OVES, and defects can be covered in the form of workmanship and materials.

OVES offers to its customers a service warranty based on the following limitations;

• The products must have been provided by OVES, inclusive of accompanying component as described in the products' User Manuals.
• The products sold shall be provided with 1 years’ warranty for normal use (except for man-made malfunctions) starting from the date of shipment from the factory.
• In certain places where local laws have special provisions for the term of warranty, the foregoing term shall not be applicable. This warranty offers special legal rights. You are entitled to other rights pursuant to local laws.
• The Buyer/Customer is responsible for certain service and maintenance expenses. Please contact our Customer Service for further details on specific products. 

The following situation is not covered by the warranty:

• Finished goods lost or serial number manipulated
• Loss or damage due to force majeure or external reasons
• Misuse, accident, negligence, unauthorized alteration or repair
• Overuse
• Violation of operation stipulation

We offer technical assistance and troubleshooting guidance for any product functionality issues, address warranty claims by providing replacements or repairs for defective batteries within the warranty period, providing tools or systems that allow remote monitoring and health status checks, conducting product and technical training, ensure the availability of spares and components that may be needed for repairs or replacements, establish customer feedback and support channels, offer extended warranty options for coverage period beyond the standard warranty, dispatching technicians to distributor locations for on-site inspections, maintenance, and repairs as needed, implement remote diagnostic tools and services to identify and resolve battery issues without the need for physical presence and managing and communicating product recalls and replacements when safety or performance issues are identified in specific battery models.